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Customer Support


Frequently Asked Questions

Account and Billing Questions

How do I reset my password?
On the login page, click "Forgot Password," enter the email associated with your account, and click  "Send Instructions." The instruction email will arrive in your inbox shortly. In that email, click "Reset Password" and you will be directed to select a new password before being redirected to the catalog page.
How do I change my password?
Once signed into your account, you can change your password by clicking "Profile" at the top right, then select "Dashboard." Select "Security" and then go ahead and change your password.
Playback Questions
My video does not play back smoothly. How can I fix this?
Video playback depends on several factors. To improve your playback experience, make sure you have a fast, stable internet connection. We recommend using the most recent version of Chrome, Firefox, or Safari. You may experience playback issues with outdated devices and browsers.
Can I watch videos using Chromecast and AirPlay?
Yes! Both Chromecast and AirPlay are compatible with our site. To use Chromecast, locate the Chromecast icon in the bottom right corner of the video you want to cast. Click the icon and select the correct Chromecast from the pop-up in your browser. To use AirPlay: open the video on your Apple device and click the AirPlay icon in the bottom left corner.
Can I watch videos on my TV?
Yes! By connecting your laptop directly to your TV with an HDMI cable, you'll be able to watch videos from our site on your TV. You can also use Chromecast or Airplay if your devices are compatible. 
Can I download your app on my TV?
Yes, our app is compatible with Android TV, Apple TV, Roku TV, and Fire TV.
Can I watch videos on my phone or tablet browser?
Yes! Our website adapts to phone and tablet browsers so you can watch our content anywhere.

Have More Questions? Contact Us!

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